General Business Principles Shell General Business Principles, Shell Group companies determine how to make their businesses.

The aim of the Shell Group, oil, gas, chemical substances and in other areas to determine efficient, effective, responsible and profitable way to operate within, increasing energy needs in our world to meet the changing needs of clients in the search for new energy sources to contribute to this effort is to develop.

In the coming years in the way of economic development of oil and gas to meet global energy needs will continue.

In this area we will play our role in a profitable way these resources, but also environmental, and social aspects of our responsibility is to oversee and deliver the produce.

High performance standards and operates in a competitive environment in the long run we are strong and growing market position aim.

Energy and natural resources more efficiently and to use in a sustainable manner for our customers, business partners and work closely with policy-makers will adopt the principle.

Royal Dutch Shell plc and directly or indirectly, including investment companies are separate legal entities.

However, in this document ‘Shell’ and ‘Shell Group’ collective expressions, such as convenience purposes only, in general, are used when talking about this companies.

In the same way ‘we’, ‘our’ words, such as generally used when talking of the Shell group of companies.

Also, this and similar expressions refer to a particular company or companies of any benefit in terms of meaning not found in cases is preferred.

Values
Shell employees has three basic values, which are ‘honesty’, ‘business ethics’ and ‘respect for human beings’ As well as trust, openness, teamwork,

professionalism and pride of the ones we do believe that fundamental importance.

Sustainability
To contribute to sustainable development an integral part of our Business Principles.

This value as a requirement of our short-and long-term benefit to balance our business decisions about the issue when the economic, environmental and social dimensions, we also give importance to take into account.

Responsibilities
Shell companies have identified five areas of responsibility.

The task of management continuously to assess priorities and directly linked with each other to perform these responsibilities.

Our responsibility to our shareholders
To protect shareholder’s investments and the to provide more advantageous benefits sector compared with other major companies.

Our responsibility to our customers
Of our customers, price, quality, safety and environmental impact in terms of getting value for money they paid to provide quality and the necessary technology,

environmental and commercial expertise to develop and by offering products equipped with them and to give to us their commitment to our company to perpetuate.

Our responsibility to our employees
To respect our employees rights to them to provide good and safe working environment,

good and market conditions to provide suitable employment. Employees' skills in the best way to ensure the use and development, talent and skills in developing equal opportunities for everyone to recognize the participants to create a business environment.

Business planning and managing of employees to contribute to promote and to provide channels to communicate their concerns to management. We believe that commercial success of companies could be possible with all employees full commitment.

Our responsibility to our business relationship
Our contractors, supply and joint ventures relationships based on mutual benefit of our and to ensure implementation of the Shell General Business Principles.

This type of relationship decision to enter or to continue effective implementation of these principles can be provided will be taken into consideration can not be right.

Our responsibility to society
Of society is aware of their responsibilities as a member of a corporate action to execute, comply with laws and regulations of the countries we operate,

as a commercial business to support basic human rights and to give the necessary importance health, safety, security and environmental issues.

1st. Policy: Economy
Long-term profitability is indispensable for achieve our business objectives and we constantly improve our business.Profitability, not just efficiency, the value of the Shell customers, products and services is the criteria.

At the same time require the allocation of resources in the group, as well as consumers respond to future needs for development and production of the required investment in energy sources is indispensable in ensuring continuity.

We can not fulfill our responsibilities without profit and a sound financial basis

Connection with sustainable development of economic, social and environmental factors and investment risk assessment, determining investment decisions are the major criteria.

2nd. Policy: Competition
Shell companies prefer free enterprise. Aims to compete fair, ethical and within the framework of applicable competition laws. They don’ t prevent other companies to compete freely with them.

3rd. Policy: Business ethics
Shell Companies show a great sensitivity in all aspects of our activities fair, accurate and fair about that and they do the same thing from other people and institutions are waiting.

The direct or indirect bribe offer, give, take, or to mediate it in any way is unacceptable. Ease of payments means such as bribery payments will be made.

Employees of private business, the company undertaken any conflict of interest in the cause to not have to play.

All transactions made on behalf of Shell companies in accordance with established rules and a fair way towards the company accounts to be spent and must be controlled.

4th. Policy: Political Activity
a) Companies: Shell companies will not give Money to political parties, organizations or representatives.

Shell is not involved in political activities of political parties. Shell companies, the government in dealing with themselves, staff, customers or shareholders on issues that affect their values and attitudes as part of our Business Principles we put forth is entitled, and this is also their responsibility.

Shell companies in the business while conducting legitimate business purposes, operating under the laws of their countries, social responsibility in a manner appropriate to the act.

b) Employees: Employees, including elections to put in their nominations, they want to participate in social activities, be appropriate to local conditions, provided that the request is given the opportunity to fulfill.

5th. Policy : Health, Safety, Security and Environmental
Shell companies, continuously to improve their performance in this area, health, safety, security and environmental management have adopted a systematic approach.

Shell companies in this area all issues, seen as critical to business activities and accordingly, they manage; standards and improvement targets are set, they provide measures progress, assess and report their performance in public offer.

Constantly of our activities, products and services to reduce the environmental impact of our ways we search.

6th. Policy : Local Communities
Shell companies, are intended pursue their activities to the level of the general welfare of society by contributing regularly to be their good neighbor.

The social impact of business activities to the management of care shows and to be useful to local communities and to reduce the negative consequences of our activities with other organizations cooperate.

As well as, Shell companies, express or direct connection with our activities as a constructive interest in societal issues are.

7th. Policy : Communication and Sharing
Shell companies on a regular dialogue with our stakeholders and information sharing are seen as a requirement to be inside. Regard to our performance to interested parties to submit reports for this purpose, to stay connected to business confidentiality, provided we believe in the importance of providing complete information.

Employees, business partners and local communities in our relations with them, listening, honesty and responsibility to respond in a way, we adopt the principle.

8th. Policy : Eligibility
All of the countries we operate in force we will comply with laws and regulations.

Principles to spend our lives
We do every job, common basic values as honesty, work ethics and respect for human beings is based on and these, Business Principles' s are the foundation.

Business principles, get big or small we have done is valid for each transaction and all in all countries, every person working in Shell Company from conducting business we expect to always follow the code of conduct constitutes the driving force.

When people creating a judicial about us creating a judicial, look at how we behave. Comply with laws and business principles of our reputation but it can preserve and increase as we can. We expect our business principle from business partners.

Management has to behave in an exemplary way in this area and all employees are responsible for being aware of this policy.

To ensure these principles to implement procedures to provide comprehensive assurance is in place. The purpose of this procedure very well employees understand the principles and act accordingly to provide.

As part of this assurance system employees expressed their concerns in this area and comply with the principles will enable them to notify in case of security and privacy has been secured to provide channel management is the responsibility of. In turn, staff at the Business Principles are being violated because of the doubt when they reported it to Shell is responsible.

Business Principles for many years to create the basis of our form of execution of our business and to realize their success is vital to our continuing